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International Association of IATA Retirees Since 1998

IAIR Version 8.07 - 13 July 2017

Manulife Contact Information

All communications must quote the NEW Group Policy number and your personal certificate number. It may also be useful to mention in which part of the plan you are in  i.e. old (plan D) or new (plan C) retiree plan. Call Manulife Financial at the number below even if you don’t know your personal certificate number


Claims and Customer Service (within Canada and the US) 1 800 268-6195


To contact Manulife Customer Service by email, you must go to their web site and log into your new personal access page. There is a function that allows you to “send a note” and specify if you wish to have the response by email, telephone or mail.

Regular Mail:

Quebec Residents

Manulife Financial Group Benefits

Health Claims

P.O. Box 2580 Station B

Montreal, QC

H3B 5C6

Residents Outside Quebec

Manulife Financial Group Benefits

Health Claims

P.O. Box 1653

Waterloo, ON

N2J 4W1

We urge retirees to use all avenues of contact available with Manulife to resolve Medical Insurance questions or problems. If Manulife cannot resolve them (or do not respond to you within 5 working days) and you would like further assistance please get in touch with IAIR by Email. Nothing should preclude you from contacting IATA People, Planning and Development (was called Human Capital/Resources) if you wish to do so.